THURSDAY, JANUARY 19, 2023
3:30PM GMT, 10:30AM EST
45 MINS
Empathy and Sustainability:
ON-DEMAND WEBINAR
Watch our speakers discuss the importance of empathy and sustainability in business survival, as well as their impact on new product development and environmental care.
Discover why businesses must foster a culture of kindness in order to provide a genuine customer experience that resonates with customers.
Meet the Speakers
Rebecca Burgess
Country Director / CEO
Sr. Manager, Product Management and CEO and Co-founder
Kevin Shah
DEI Manager
Giovan Lane
Associate Vice President, Growth & Product Marketing
Dhruv Raj Gupta
3 Key Topics of the Webinar
#1
Empathy creates life-changing experiences
A positive customer or work experience is driven by empathy. By understanding their needs, you can make them happy and feel great, which boosts business growth.
10 mins
#2
Empathy drives successful product innovation
Empathy is more than a feel-good technique; it is necessary for innovation. You must listen to customers to create products that make their lives easier.
10 mins
#3
Empathy safeguards our planet’s future
Every successful business practises sustainability. Whether you’re in retail or not, a small or large business, you can help make the planet safer.
10 mins
The Path to a Thriving Company,
Workplace, and Planet
Customers Expect Brands to Be Thoughtful and Helpful in Every Interaction
James Gold
Retail & Digital Specialist, ex John Lewis
Louisa Nicholls
Co-Founder, Skinnydip London
“If you could just take a step back, remove all the buzzwords, and ask yourself, “How can I truly help this customer?” you’d be well on your way.”
“Putting the customer at the heart of what you do is one of the most important things we find in Skinnydip.”
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